This translation is provided for information. In case of discrepancy, the French version prevails.
Shipping and returns
The essentials, in plain words. Full details are in our terms of sale.
Delivery
- Shipped from France within 24 working hours, with Mondial Relay.
- You choose your Mondial Relay pickup point right in your cart, before payment.
- You receive a tracking email as soon as your parcel ships.
| Country | Method | Time after dispatch | Price |
|---|---|---|---|
| Mainland France | Pickup point | 3–5 working days | €5.90 free when you buy 2 |
| Belgium, Luxembourg | Pickup point | about 3 working days | €6.90 |
| Netherlands | Pickup point | about 5 working days | €6.90 |
| Spain, Portugal, Italy | Pickup point | about 5 working days | €9.90 |
| Poland | Pickup point | about 5 working days | €10.90 |
| Germany | Home delivery | about 5 working days | €13.90 |
Prices per order, including VAT. Your country isn’t listed? Email us at hello@ondoo.fr.
Changed your mind?
- You have 14 days from delivery to let us know you’d like to return your headphones.
- Email us at hello@ondoo.fr with your order number, or use the withdrawal form in our terms of sale.
- We reply within 48 working hours with the return address.
- Send the headphones back complete, with their case, within 14 days of your request. Return shipping costs are at your expense.
- We refund you, initial delivery costs included, no later than 14 days after your request, as soon as we receive the parcel or proof of shipment.
A problem with your headphones?
They are covered by the legal guarantee of conformity for two years. Contact us at hello@ondoo.fr: we will repair or replace them free of charge.