This translation is provided for information. In case of discrepancy, the French version prevails.
Terms and conditions of sale
In force as of 11 November 2026
The ondoo.fr website is operated by MT&CO, a French simplified joint-stock company (SAS) with share capital of €500, registered with the Paris Trade and Companies Register (RCS) under number 929 216 661, registered office 60 rue François Ier, 75008 Paris, France, VAT number FR72929216661 (hereinafter “Ondoo”).
1. Purpose
These terms govern sales made on the ondoo.fr website between Ondoo, whose details appear in the legal notice, and any individual acting as a consumer (“the customer”). Placing an order constitutes acceptance of these terms. The applicable version is the one in force on the date of the order.
2. Products
The website offers Ondoo wireless headphones, sold with their protective case, in five colours. Their main features are described on the product page. Photos are as accurate as possible; slight colour variations may occur depending on your screen. Sales are subject to stock availability.
3. Prices
Prices are shown in euros, including all taxes. Delivery costs are shown before the order is confirmed. The applicable price is the one displayed at the time of ordering.
4. Ordering
The customer chooses a colour, adds the product to the cart and then goes to the secure payment page, where they can review the order summary and correct their details. The order is final once payment has been approved. A confirmation summarising the order is sent by email. Ondoo may refuse an order in the event of a previous dispute with the customer or suspected fraud.
5. Payment
Payment is made by card and, depending on the device, by Apple Pay or Google Pay, through the secure payment provider Stripe. The amount is charged when the order is confirmed. Card details are processed exclusively by Stripe and are never stored by Ondoo.
6. Delivery
Parcels are shipped from France within 24 working hours by Mondial Relay, to a pickup point in mainland France, Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy and Poland, and to the customer’s home in Germany. Delivery costs depend on the destination country; they are listed on the Shipping and returns page and shown before the order is confirmed. Delivery is free in mainland France for any order of at least two pairs of headphones. If no delivery time is stated, the product is delivered no later than 30 days after the order.
If the delivery time is exceeded, the customer may, after asking Ondoo to deliver within a reasonable additional period without success, cancel the order and obtain a refund of the sums paid. The risk of loss or damage passes to the customer when they take physical possession of the product. If a parcel is damaged, the customer is asked to note reservations with the carrier and to contact us.
7. Right of withdrawal
The customer has 14 days from receipt of the product to withdraw, without giving any reason. They inform Ondoo of their decision by an unequivocal statement, by email to hello@ondoo.fr, or by using the form below.
The product must be returned no later than 14 days after this notification, complete (headphones, case, accessories) and, if possible, in its original packaging, to the return address that Ondoo sends by email within 48 working hours of receiving the request. Return shipping costs are borne by the customer.
Ondoo refunds all sums paid, including the initial delivery costs (based on the standard delivery rate), no later than 14 days after being informed of the withdrawal. The refund may be withheld until the product has been received or proof of its return shipment has been provided. It is made using the same means of payment as the original order. The customer remains liable for any loss in value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
Withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Ondoo (MT&CO), 60 rue François Ier, 75008 Paris, France, hello@ondoo.fr:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
8. Legal guarantees
Legal guarantee of conformity. The customer benefits from the legal guarantee of conformity for two years from delivery of the product (Articles L217-3 et seq. of the French Consumer Code). They can obtain repair or replacement of the product free of charge or, failing that, a price reduction or cancellation of the sale. During these two years, they do not have to prove that the defect existed at the time of delivery. A repair carried out under this guarantee extends it by six months.
Guarantee against hidden defects. The customer also benefits from the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which they can invoke within two years of discovering the defect, to obtain cancellation of the sale or a price reduction.
For any request, contact us at hello@ondoo.fr, quoting your order number.
9. Personal data
Data collected when ordering is processed in accordance with our privacy policy.
10. Complaints and mediation
Any complaint can be sent to hello@ondoo.fr. If the customer is not satisfied with the response, or receives no response within two months, they may refer the matter free of charge to the consumer mediator Ondoo is registered with, within one year of their written complaint: CM2C, 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net.
11. Governing law
These terms are governed by French law. In the event of a dispute, the customer may bring proceedings before the court of their place of residence or of the place of delivery.